Information on Insurance Coverage:

• All Torrent cable car tickets are insured.
• For the Winter Card, the services of the Torrent cableways & Leukerbad Therme are insured.
• The insurance is automatically added when you purchase one of the above-mentioned tickets and is included in the ticket price.
• Annual passes such as the Magic Pass or Leukerbad Card are not covered by the insurance.

What conditions must be met?

The insurer provides insurance coverage if the insured person is unable to use their pass due to one of the following events:

• Accident, illness, or death of the insured person
• Accident, illness, or death of a relative (partner, children, parents, siblings, grandparents, grandchildren, parents-in-law, and children of the insured person's partner)
• Weather conditions: storm, avalanche risk, excessive snowfall reducing the number of operating lifts in the station area to less than three. This event is subject to an official communication from the station.
• The official partial operation at the beginning and end of the season, communicated in advance by the policyholder (My Leukerbad AG), is not considered an insured event.

The main exclusions:

• Events that have already occurred at the time of the insurance conclusion or the purchase of the pass, or whose occurrence was obvious to the insured person.
• Pre-existing illnesses, pregnancies, or injuries that were diagnosed or treated before the purchase of the ski pass and pose a risk of sudden deterioration.
• Pandemics, epidemics, or quarantine measures in the country of residence or abroad.
• Events arising from participation in official competitions organized by a sports federation, as well as training for these competitions, if they are professional or under a paid contract, and the liability associated with these activities.
• Participation in competitive races, even as an amateur.

Other exclusions are governed by the GIC (General Insurance Conditions).

Basic requirements for insurance benefits:

To claim benefits, the insured person must submit the following documents to Europ Assistance (Switzerland):

• Ski pass, cancellation receipt, or confirmation of ski pass purchase
• Completed claim form
• Medical certificate (in case of accident or illness)
• Bank account details

The general insurance conditions can be downloaded here: GIC

More information about Europ Assistance here.

What does the SnowAssist Light Lift Insurance cover?

The lift insurance can cover the costs of search & rescue, repatriation for health reasons, and emergency medical expenses.

I am traveling with my family; who is insured?

Only the person named in the insurance policy is insured.

What is SnowAssist Light?

SnowAssist Light is a subsidiary and supplementary insurance to any other existing insurance coverage in favor of the beneficiary and is therefore limited to damages not covered by those guarantees.

SnowAssist covers the costs arising from an accident in the ski area.

How can I purchase SnowAssist Light?

SnowAssist Light can be purchased at the ski station counter along with the ski pass or through our website in connection with a ski pass (leukerbad.ch/shop).

Who is the insurer?

Europ Assistance (Schweiz) Versicherungen AG, Avenue de Perdtemps 23, 1260 Nyon, Switzerland.

EUROP ASSISTANCE is available to insured persons 24/7.

You can reach Europ Assistance by telephone on: +41 (0)22 939 22 32

By email at: email hidden; JavaScript is required

Who is insured?

The insured persons who can benefit from Europ Assistance's insurance services are policyholders holding a ski pass with a mention of the insurance product subscribed to at the contracting station, or any other document or proof that confirms the insurance subscription.

How can I get confirmation that I am insured?

There are two possibilities:

• If you purchase the policy directly at a counter, the receipt with the insurance product noted on it serves as proof of payment of the insurance premium and thus your insurance coverage.
• If you purchase your insurance on our website (leukerbad.ch/shop), the purchase receipt you receive by email serves as proof.

How long is the insurance valid?

The start and end of the insurance correspond to the duration of the insured ski pass and are indicated either directly on your ski pass (when purchased at a counter) or on your purchase receipt (when purchased online).

Under what conditions is the insurance valid?

The insurance is valid for the entire open ski area of the station that issued the ski pass, and in the event of an accident, only if the station’s rescue service was involved at the accident site.

Is the insurance only for skiers?

No. The insurance applies to skiing and similar sliding sports such as snowboarding, skibob, as well as all other activities related to the use of ski lifts. Hiking is also covered under skiing.

What should I do in the event of an accident?

1. Contact the ski station’s rescue service: +41 (0)27 472 81 38
2. Contact EUROP ASSISTANCE by phone or email within 10 days after the insured event.
3. Report the claim first to your existing insurance providers, then send Europ Assistance the final statement from your insurance to claim any benefits not covered by your insurance.
4. Provide EUROP ASSISTANCE with all original receipts for the expenses you are requesting reimbursement for via the website https://ski-ch.eclaims.europ-assistance.com/home.

What are the main exclusions?

• Events that had already occurred at the time of purchasing the ski pass or whose occurrence was obvious to the beneficiary at the time of purchasing the ski pass.
• Events related to participation in dangerous actions, whose risks are known.
• Events related to pandemics and epidemics, improper and dangerous skiing, and/or under the influence of alcohol or drugs.
• Off-piste skiing (subject to areas authorized by the ski resort for "off-piste skiing"), participation in competitive races, even as an amateur.
  
   

The general insurance conditions can be downloaded here: GIC

More information on Europ Assistance here.